A local government agency secured its Oracle database backbone for critical residents services by partnering with Solvento, eliminating unmanaged risks, stabilising performance and avoiding costly downtime across its Oracle RAC environment.
Client background and challenge
The agency’s two 2‑node Oracle RAC database servers configured with Active Data Guard for disaster recovery host multiple production databases that power high‑visibility and mission‑critical government services for residents and businesses.
The government agency needed a more proactive, expert Oracle database services partner to protect continuity of essential services whilst reducing operational risks and eliminate unresolved issues that may impact availability.
Objectives and requirements
The agency’s primary objective was to secure reliable, expert-managed services for its Oracle databases to support demanding workloads at scale. Key requirements included:
- Skilled, hands‑on Oracle database managed services, including Oracle RAC and Oracle Database Appliance (ODA)
- Regular health checks, proactive issue detection and remediation across all databases supporting critical services
- The ability to diagnose complex incidents without always relying on vendor professional services.
Delivered solution and approach
Solvento engaged with a structured Oracle database services program focused on stabilisation, risk reduction and continuous operational excellence.
- Conducted an in‑depth review of existing reports and historical incidents to identify recurring and unresolved database issues and feed them into a formal action plan.
- Proposed and implemented a regime of regular database health checks across the Oracle RAC environment, with clear processes to address identified issues before they could impact services.
- During the engagement, diagnosed a critical storage‑related hardware bug that would normally require Oracle Professional Services; instead, the team collaborated with Oracle Support and resolved the issue through a managed Change Request within the existing engagement.
- Fixed the issue where one of the nodes in the standby database (Active Data Guard) cannot be started up normally during switchover. Stabilised the disaster recovery configuration after the issue was resolved.
- Stabilised databases by institutionalising health checks, issue tracking and remediation, improving overall reliability of the Oracle landscape.
The solution leveraged Oracle RAC, Oracle Database and Oracle Database Appliance to deliver a robust, highly available foundation for government workloads.
Business and technical outcomes
By addressing legacy issues and putting structured managed services in place, the agency avoided potential downtime that would have severely disrupted the delivery of critical public services. Regular health checks and proactive maintenance significantly increased database stability and reduced operational risk for core government applications.
The approach also helped the customer avoid additional spend on emergency vendor professional services by resolving a critical hardware bug in‑engagement, while maintaining continuity of operations. The service outcomes included risk avoidance, and service continuity.
Unique value and reasons for selection
Solvento’s consulting services brought deep Oracle database expertise, including leadership experience from a former Oracle principal engineer, enabling faster and more accurate diagnosis of complex problems. This depth of knowledge, combined with consistent, reliable service delivery, led the local government agency to renew the services with Solvento and continue with the partnership.
The team successfully took over from a large global services provider, demonstrating its ability to outperform larger competitors through specialist focus, responsiveness and high‑touch managed services. Oracle remains a high‑value, trusted database platform for the customer’s demanding workloads, and Solvento’s managed services ensure it is operated to enterprise‑class standards.