We protect your data across all Solvento Data platforms and services.
- Scope: Covers www.solventodata.com and all business operations.
- Security: Focused on keeping your information private and secure.
- Questions? Contact us for more information.
What Information Do We Collect?
The type of data we collect depends on how you interact with Solvento Data.
1. Customers – Current and Prospective
When you enquire about our services or partner with us, we create a record of your professional relationship with us. This typically includes:
- Contact Details: Your name, email, postal address, and phone number.
- Professional Context: Your job title and the organization you represent.
- Interaction Data: Any additional information you provide or authorize us to collect during our collaboration.
2. Job Applicants & Prospective Employees
To find the best talent, we collect information during the recruitment process, such as:
- Basic Info: Name, contact details, qualifications, and work history.
- Third-Party Verification: Information from recruitment agencies or your nominated referees.
- Onboarding Data: If offered a position, we collect tax file numbers, superannuation details, and information required for background checks.
3. Other Individuals
We also interact with contractors, service providers, and event participants.
- General Interaction: We collect data relevant to your commercial dealings with us.
- Events: If you attend a Solvento Data event, we may capture your image or voice via audio-visual recordings.
- Sensitive Information: In rare cases (such as a medical emergency at an event), we may collect health information with your consent or as required for safety.
Your Choice: You are never required to provide personal information. However, please note that declining to provide certain details may limit our ability to provide you with specific services or information.
How We Collect and Use Your Information
At Solvento Data, we collect personal information primarily to:
- provide services to our customers,
- provide information as required by our customers
- conduct marketing
1. Why We Collect Your Information
We collect data to ensure our business operates smoothly and securely. This includes:
- Service Delivery: Providing technical, implementation and project support, troubleshooting, or 24/7 system monitoring for our managed services customers
- Security & Integrity: Verifying identities, preventing unauthorized access, and detecting cybersecurity threats through audit logs.
- Operational Management: Handling billing, account administration, and contract management.
- Compliance: Meeting our legal obligations regarding taxation, workplace safety, and data-breach notifications.
- Continuous Improvement: Using analytics and feedback to optimise our processes and develop better solutions for you.
2. How We Receive Your Data
Most of the information we hold is provided directly by you. This happens when you:
- Inquire about or purchase our services.
- Create or update a client user account.
- Contact our support team via phone, email, or online forms.
- Apply for a position or enter a commercial contract with us.
Your Digital Experience: IP Addresses & Cookies
To provide a seamless and secure online experience, we use standard digital tracking technologies.
IP Addresses
We collect IP addresses to manage internet sessions and bolster our security. This helps us uniquely identify network connections, manage traffic, and detect potential fraudulent activity.
Cookies: Personalizing Your Visit
Cookies are small data packets that help our website remember you. We use two types:
- Session Cookies: Temporary files that expire when you close your browser.
- Persistent Cookies: Files that remain on your device to remember your preferences for future visits.
Why we use them:
- To keep you logged in so you don’t have to re-enter credentials on every page.
- To remember your site preferences and form data.
- To show you relevant notifications and updates.
Your Control: You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit some interactive features of our site.
Third-Party Cookies
We partner with trusted providers (such as Google Analytics and social media platforms) to understand how users interact with our site and to deliver relevant content. In line with the Australian Privacy Principles, we seek your consent for non-essential tracking where required.
When We Share Your Information
We do not sell your data. We only disclose personal information to trusted third parties when necessary to deliver our services or meet legal requirements.
Service Providers & Partners
We may share relevant details with:
- Suppliers: To process orders, implement and/or manage projects for solutions you purchase through us.
- Outsourced Experts: For specialised functions like billing, debt recovery, mailing systems, and market research.
- Professional Advisers: Our managing partners, lawyers, auditors, and accountants.
Legal & Regulatory Requirements
We may disclose information to:
- Government Authorities: As required by law (e.g., taxation or law enforcement).
- Credit Agencies: For credit-checking and fraud prevention.
- Public Safety: If we believe a communication suggests illegal activity or a threat to others.
Staying Connected
We love keeping our clients informed! From time to time, we may send you news, offers, and updates about Solvento Data and solutions we provide we think you’ll find valuable.
Your Privacy, Your Choice: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.